Key Ignition Issue

Someone has an issue when they get into their car, sometimes the key will turn on the car and sometimes it won’t, they have two keys for this car and both keys do the same thing. It’s a 2014 Volkswagon Jetta. Any idea as to what can be done or what do you think the problem is? If you or someone you know has had this issue, please share asap. Thanks Once I find out from my source I will share it.

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